Meet our entities operating in Belgium
The BNP Paribas Group has a long history in Belgium. Our wide scale of value-added products and innovative solutions for individual and business clients ranges from lending to highly structured transactions and from leasing to asset management. We offer you access to domestic market knowledge combined with global expertise via our worldwide specialised resources.
Find all of our entities operating in Belgium below.
Axepta BNP Paribas
BNP Paribas Asset Management
BNP Paribas Cardif
BNP Paribas Fortis
BNP Paribas Fortis Factor
BNP Paribas Leasing Solutions
BNP Paribas Real Estate
BNP Paribas Securities Services
AlphaCredit – a wholly-owned subsidiary of BNP Paribas Fortis – is the leading provider of consumer credits in Belgium and the Grand Duchy of Luxembourg. AlphaCredit markets all types of instalment loans (personal loans, car loans, motorbike loans, kitchen loans, etc.), as well as payment cards with a permanent cash reserve (revolving credit). The company offers its services to both private individuals and professionals. Its products are marketed under two brands:
- AlphaCredit, a credit specialist for the automobile, banking and brokerage sectors.
- Cetelem, which provides services to private individuals and the distribution sector,
a market in which it has been operating in Europe for over 60 years.
With more than 30 years of experience and fully owned by BNP Paribas, the advantages of Arval are not only its specialisation in full-service vehicle leasing but its tailored solutions that optimise your employees’ mobility and allow the outsourcing of the risks associated with fleet management.
The other advantages of Arval, expert advice and high-quality service, are our priority and are delivered to you in 29 countries by more than 7,000 employees. Arval is one of the founders of theElement-Arval Global Alliance, the longest existing strategic alliance in the market in fleet management and world leader with 3 million cars in 50 countries.
Axepta BNP Paribas is your end-to-end partner for accepting electronic payments. Within the BNP Paribas Group, we research, develop and promote payment systems for small and large companies. We guarantee a smooth and transparent customer experience and offer acquiring services as well as payment terminals.
Axepta BNP Paribas is currently active in France, Luxembourg and Belgium. Thanks to the international platform we are able to process payments in 23 European countries.
BNP Paribas Asset Management is the asset management arm of the BNP Paribas group. We offer a full range of investment management services to both institutional clients and distributors based on three types of investment expertise:
- Multi-expertise investment capabilities encompassing the major asset classes,
with investment teams operating in all the key markets
- Investment partners specialising in a particular class or field
- Local and regional asset managers, mostly in emerging markets.
In this way, we combine the financial strength, disciplined management and distribution networks with the reactivity, specialisation and entrepreneurial spirit of investment boutiques.
BNP Paribas Cardif Belgium has the ambition to be the reference for its insurance partners and the leader in insurance solutions for the creditor insurance market.
We propose to our more than 4,000 distribution partners assistance that goes much farther than a simple extension of their offer. BNP Paribas Cardif enriches its partnership culture by fully addressing the needs of its partners’ clients.
BNP Paribas Fortis offers a comprehensive range of financial products and services tailored to the needs of all our customers.
Individuals, families, youth: whether small or large projects… Every day, we support our customers achieve their dreams.
Private banking: private banking customers are offered a wide range of services to manage and transfer their assets. Our approach is unique in Belgium.
Entrepreneurs and companies: in BNP Paribas Fortis offices and business centres, entrepreneurs, professionals, SMEs and large companies can rely on our innovative and customised solutions.
BNP Paribas Fortis Factor provides companies that are active on the business-to-business market integrated financial solutions including the provision of cash against receivables, follow-up management on receivables, credit risk protection and other related services.
Furthermore, BNP Paribas Fortis Factor is an authorised intermediary in credit insurance.
BNP Paribas Fortis Factor fully invests in the quality of its international service. It is part of the BNP Paribas Factor network, a European leader in the factoring market in terms of geographic coverage.
BNP Paribas Leasing Solutions helps companies to make their business more sustainable by offering them leasing and tailored financing solutions. Our teams of experts support professionals who want to finance equipment (movable or immovable property) or grow their sales.
Within the BNP Paribas group, BNP Paribas Leasing Solutions is specialised in leasing and financing solutions for equipment for professional use. As the European leader in leasing, we offer financing solutions to corporate, professional or institutional customers of the BNP Paribas group. We work with the bank branches and business centres of BNP Paribas Fortis to offer our customers solutions that are tailored to their needs.
BNP Paribas Leasing Solutions website in French
BNP Paribas Leasing Solutions website in Dutch
Every year, BNP Paribas Real Estate helps individuals, companies and corporate investors define and implement their real estate projects. Using a diversified, integrated model and a solid European base, we offer tailor-made, high value-added solutions to help you construct and implement your real estate projects.
Developing a commercial or mixed-use real estate programme that includes housing, offices, shops, sports and cultural facilities; offering quality properties that meet energy and environmental performance requirements for sale, rental or investment; supporting your real estate project to evaluate and optimise it, across every type of real estate asset: this is the panoramic vision offered collectively by BNP Paribas Real Estate’s lines of business.
BNP Paribas Real Estate website
BNP Paribas Securities Services is a major global player in securities services.
The company provides integrated solutions for all players in the investment cycle: sell-side, buy-side and issuers.
In Belgium BNP Paribas Securities Services offers one-stop services to both Belgian and foreign customers, including local and global custody, and securities services to issuers and fund managers, for all types of instruments. It has a direct access to all local infrastructures.
bpost bank offers products and services that are easy to understand and use and that specifically correspond to your life and your needs. No unnecessary complications, only the essential: efficiency on a day-to-day basis.
bpost bank, a wholly-owned subsidiary of BNP Paribas Fortis, mainly distributes its products through its extensive network of post offices throughout Belgium. A dedicated banking space is available in most of these post offices, where a financial expert is happy to answer any questions you have, in complete discretion, as well as suggest personalised solutions.
You can access your bank 24/7 online, whenever you want, from your mobile, your tablet or your computer. In step with the rhythm of everyday life.
As a credit institution of BNP Paribas Personal Finance and a subsidiary of the BNP Paribas Group, Cetelem is a leading consumer credit player in the Belgian market.
Responsibility is a key value at Cetelem, influencing the way this credit institution has been doing business for more than 60 years.
From revolving credit facilities to car loans and loan buybacks, Cetelem is committed to helping as many people as possible realise their projects or smooth consumption, by developing financing solutions and services that are adapted to today’s aspirations and lifestyles.
Operating under the BNP Paribas banner, Fintro is always close by, serving individual customers, entrepreneurs and small companies in Belgium. Fintro’ retail branches offer customers the comprehensive range of BNP Paribas Fortis banking products. As registered insurance brokers, Fintro agents also provide clients with insurance cover and protection in all areas. Fintro’s close personal service is based on twin pillars: highly professional agents, who are based in the neighbourhood and closely involved in the local community.
A simple mobile bank, attractive and super secure, where bankers are movers and shakers, serious in their heads and comfy in their sneakers. Hello bank! is a mobile brand of BNP Paribas Fortis. So behind Hello bank! there is experience and substance.
- A free offer including a current account, a debit card, a savings account
and all the mobile banking services you need.
- Innovative products including our Hello crowd! crowdfunding platform or
our Hello home! online mortgage.
- Personalised services thanks to our Hello team, which is on hand to help
you whenever and wherever you need.
- A new offer for self-employed entrepreneurs and freelancers.
To open a Nickel account, all you need is your ID and your telephone number. And a press shop. There you can open a basic, no-frills current account in minutes for just 20 euros. You also receive a Mastercard debit card with which you can make payments and withdraw money. You cannot go overdrawn with a Nickel account and your transactions are recorded in real time.
We work with a dense distribution network of independent press shops throughout Belgium, offering a product that combines the best of both the physical and digital worlds.
Financial services are a broad range of more specific activities such as banking, investing, and insurance. Financial services are limited to the activity of financial services firms and their professionals, while financial products are the actual goods, accounts, or investments they provide.What are financial products and services? ›
Financial services are a broad range of more specific activities such as banking, investing, and insurance. Financial services are limited to the activity of financial services firms and their professionals, while financial products are the actual goods, accounts, or investments they provide.What is customer service in financial services? ›
Customer service is the support you offer your customers while they use your products or services. If you work at a bank, customer service may involve advocating for your customers so they can achieve their financial goals, helping them select the right products and services and assisting them with financial decisions.How do financial service providers promote their products and services? ›
Marketing of financial services utilizes two primary methods: Digital marketing: including inbound channels like blogs and outbound channels like PPC ads. Traditional marketing: including TV, radio, print, and signage.What is the most common type of financial institution offering a wide range of services and operating for profit? ›
Banks are the most common financial institution because they offer the most financial services. Checking accounts, savings accounts, home loans (mortgages), car loans, student loans, investment advice, ATMs, direct deposit and foreign currency swaps are just some of the many services banks offer.What is an example of a financial service product? ›
The credit card issuer sets a maximum limit that can be charged. Borrowers make monthly payments on the amount charged to the account, as well as on the interest that is charged by the issuer. When payments are made, those funds become available for borrowing again.
A financial product is an instrument in which a person can either: make a financial investment (for example, a share); borrow money (for example, credit cards, loans or bonds); or. save money (for example, term deposits).What is excellent customer service examples? ›
- Add a personal touch.
- Be transparent and educate customers.
- Respond quickly to all customer feedback.
- Use creative and unexpected return policies.
- Find a workaround when items are out of stock.
- Build a connection with local shoppers.
- Remember and reward repeat customers.
The financial sector covers many different types of transactions in such areas as real estate, consumer finance, banking, and insurance. It also covers a broad spectrum of investment funding, including securities (see box).What are 3 important qualities of customer service? ›
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
- Digitization. Providing digital products can help you market your financial services and gain more customers. ...
- User experience. ...
- Social media marketing. ...
- Education. ...
- Customer support. ...
- Data analysis. ...
- Customer outreach. ...
This is one of the more common types areas in financial services. Most people have some understanding of insurance; it is a system that you pay into monthly or annually which acts as a safety net and covers costs of some large expenditures which are often unforeseen.
- Make it easier for new customers to open an account. ...
- Get conversational. ...
- Embrace open banking. ...
- Make your mobile app more intuitive. ...
- Deflect from IVR to digital channels. ...
- Provide customers with self-service opportunities. ...
- Tie products to life events at the right time.
The most common types of financial institutions include banks, credit unions, insurance companies, and investment companies.What is the widest range of financial services? ›
Commercial bank offers the widest range of financial services.What are 2 common institutions that provide financial services? ›
Banks, Thrifts, and Credit Unions - What's the Difference? There are three major types of depository institutions in the United States. They are commercial banks, thrifts (which include savings and loan associations and savings banks) and credit unions.What is an example sentence for financial services? ›
There exists a large number of intermediaries that compete in the provision of financial services. The interaction of these externalities makes the no-tax equilibrium level of financial services inefficient. Only three banks had the task of providing regular financial services to the business sector.What are the three financial products? ›
Common examples of financial instruments include stocks, exchange-traded funds (ETFs), mutual funds, real estate investment trusts (REITs), bonds, derivatives contracts (such as options, futures, and swaps), checks, certificates of deposit (CDs), bank deposits, and loans.What are the 7 financial services? ›
Banking, mortgages, credit cards, payment services, tax preparation and planning, accounting, and investing are types of financial services industries.What are the characteristics of financial products? ›
It is assumed that households and firms, as buyers of financial products, expect to obtain three characteristics from the purchase of financial goods. These are the expected rate of return E(R), security, and liquidity.
(B) PURELY FINANCIAL INCOME:
(i) Profit made on sale of investments, fixed assets etc. (ii) Interest received on bank deposits. (iii) Transfer fees received. (iv) Interest, dividends etc.
Basic examples of financial instruments are cheques, bonds, securities. There are typically three types of financial instruments: cash instruments, derivative instruments, and foreign exchange instruments.How do you express excellent customer service? ›
- Treat customers with respect. ...
- Provide prompt assistance. ...
- Find solutions that actually meet customer needs. ...
- Communicate clearly and concisely. ...
- Be honest when things go wrong. ...
- Focus on customer satisfaction and a sense of care. ...
- Have a positive attitude. ...
- Educate your team members about your business.
- Clear. ...
- Creative. ...
- Honest. ...
- Knowledgeable. ...
- Patient. ...
- Persuasive. ...
- Positive. ...
'For me, good customer service means constantly surprising the customer by exceeding their expectations. It means doing more than the bare minimum to keep the customer happy, and always being willing to go that extra mile to ensure their satisfaction.
The Financial Services Sector includes thousands of depository institutions, providers of investment products, insurance companies, other credit and financing organizations, and the providers of the critical financial utilities and services that support these functions.What are financial products? ›
Securities and investments created to provide buyers and sellers with short term or long term financial gains are known as financial products. These allow liquidity to circulate in an economy and risk to be spread.What type of business is financial services? ›
There are a variety of financial services offered by companies in the financial services sector around the world. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, taxes and accounting, and investment funds.What are 4 keys to quality customer service? ›
There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.What is a good quality of customer service? ›
Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails responding to customers' issues in time and handling any complaints swiftly.
- Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
- Empathy. ...
- Adaptability. ...
- Ability to Use Positive Language. ...
- Clear Communication Skills. ...
- Self-Control. ...
- Taking Responsibility. ...
- Carve Out a Niche. ...
- Build Great Customer Relationships. ...
- Don't Compromise on Price. ...
- Grow the Firm's Branding. ...
- Develop a Unique and Loyal Network.
Social media, dealer websites, showroom point of sale and vehicle decals/graphics would also be considered Financial Promotions if they include an invitation or inducement to engage in consumer credit activity.What is the difference between finance and financial services? ›
The finance field includes three main subcategories: personal finance, corporate finance, and public (government) finance. Consumers and businesses use financial services to acquire financial goods and achieve financial goals. The financial services sector is a primary driver of a nation's economy.What is a common financial service used to many consumer? ›
Checking accounts are a common financial service used by many consumers. They can help to manage money and makes paying bills more convenient.What can make customer service better? ›
Empathy, patience, and consistency
You must know how to handle them and provide the same level of service every time. Listening to your customers' concerns is a great part of evoking empathy and patience. Sometimes, they'll be displeased, and their emotions might reflect this.
What Is Customer Experience in Banking? As its name implies, customer experience in banking refers to a customer's collective experience interacting with various touchpoints, including online banking systems, emails, call centers, online advertising, face-to-face interactions, and even social media.Why is it important to improve customer service? ›
Good customer service allows your customers have an enjoyable experience with your brand. It is also a key tool for customer retention. But it's more than that. When done right, customer service can help your company connect with customers.What are the 5 financial services? ›
A Look at the Financial Services Industry. Breaking the financial services industry down into five key areas is a good way to examine its full scope. Those five areas are banking, asset management, insurance, venture capital and private equity sub-industries.What are the four pillars of the financial services industry? ›
A term used to describe the main types of financial institutions: banking, trust, insurance and securities.
The 5 most important banking services are checking and savings accounts, loan and mortgage services, wealth management, providing Credit and Debit Cards, Overdraft services. You can read about the Types of Banks in India – Category and Functions of Banks in India in the given link.What is the size of financial services? ›
22.16 trillion (US$ 294.15 billion) by end of December 2021.How many people use financial services? ›
Globally, 69 percent of adults – 3.8 billion people – now have an account at a bank or mobile money provider, a crucial step in escaping poverty.What is the market size for financial services? ›
The Global Financial Services Market was estimated to be valued at $23328.73 Billion in 2021.What is a business that offers and sells financial services to people? ›
A depository institution is a business that offers and sells financial services to people, such as savings and checking accounts. They assist people with daily financial tasks and play an important role in daily living.Who are the financial service providers? ›
- Commercial Banks (Banking)
- Investment Banks (Wealth management)
- Insurance Companies (Insurance)
- Brokerage Firms (Advisory)
- Planning Firms (Wealth management, Advisory)
- CPA Firms (Wealth management, Advisory)
What are the three main categories of services offered by financial institutions? These are savings, payment services, and borrowing.What are considered financial services? ›
The Financial Services Sector includes thousands of depository institutions, providers of investment products, insurance companies, other credit and financing organizations, and the providers of the critical financial utilities and services that support these functions.What are the four main financial products? ›
Financial services are crucial to the functioning of an economy. Without them, individuals with money to save might have trouble finding those who need to borrow, and vice versa. And without financial services, people would be so intent on saving to cover risk that they might not buy very many goods and services.
- Boost sales. Financing can help your business close more sales by giving customers the flexibility to make regular loan payments that work with their budget constraints. ...
- Increase average order value. ...
- Improve cash flow. ...
- Attract new customers. ...
- Earn repeat business.
What Does the Financial System Do? The financial system provides three services to savers and borrowers: risk sharing, liquidity, and information.What are examples of financial systems? ›
- Government treasuries.
- Insurance companies.
- Loan companies.
- Mutual funds.
- Stock exchanges.
The largest finance company in the U.S. is Berkshire Hathaway, with a revenue of $302.089 billion. As of 2022, the U.S. finance & insurance industry has a market size of $5.4 trillion.What are the 6 areas of finance? ›
- Cash reserve levels.
- Cash reserve strategies.
- Debt management.
- Cash flow management.
- Net worth.
- Discretionary income.
- Expected large inflow/outflow.
- Lines of credit.
What Are Some Examples of Financial Services? There are a variety of financial services offered by companies in the financial services sector around the world. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, taxes and accounting, and investment funds.Is financial services a business? ›
The financial services industry is comprised of a variety of businesses providing services broadly related to insurance, accounting, banking, brokerage, real estate, risk analysis, asset management, and investment.